Our Database
We collect data (name, email, mobile, and occasionally postcodes) to send you offers, updates and promotions that we think will suit you via email.
We will never sell or share your data, which is stored securely.
If you wish to unsubscribe at any time, please email [email protected].
You will only be on the database if you have opted in to receive marketing emails from us or have an upcoming or past reservation. You will have opted in one of the following ways: making a booking, using the WIFI sign-up, using the website sign-up form, entering competitions, or buying tickets to an event.
Gift Vouchers
Terms and conditions of buying and using our gift vouchers. Please note the following:
- Non-Exchangeable for Cash: Our Gift Vouchers cannot be exchanged for cash or any other currency.
- Booking Requirement: The voucher must be mentioned at the time of booking to be valid.
- No Change Given: Any unused balance on the voucher will not be refunded or exchanged for cash.
- Not valid after the expiry date.
- Gift Vouchers expire six months after the date of purchase.
- Direct Hotel Bookings Only: Our Gift Vouchers are valid only for direct hotel bookings and not valid for bookings through online travel agencies (e.g., Booking.com, Expedia).
- An additional postal charge will be applied if a paper copy needs to be sent through the post.
By purchasing or using our Gift Vouchers, you agree to these terms and conditions.
Social Media Competitions
From time to time, we will run social media competitions. No purchase is necessary. You must be 18 years of age or older to enter. We will pick all winners at random. You will be notified via a Facebook Messenger or email and must reply to this message to accept your prize within 48 hours. Please do not come directly to the venue to ask for your prize; instructions will be emailed once you have confirmed you want the prize.
You must redeem your prize within the allocated time frame.
Website
Welcome to our website. If you continue to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern Moose & Mouse Ltd.’s relationship with you in relation to this website. We reserve the right to vary these terms of use at any time and will post any variations here.
This website is operated by Moose & Mouse Ltd, registered in England and Wales under Company Number 15196652. The registered office is situated at Gate Heads, Casterton, LA6 2SF.
All prices listed on our websites include VAT at 20%.
The use of our website is subject to the following terms of use:
- Access to this site is permitted temporarily. We may withdraw or amend all or any part of the site without notice.
- The content of the pages of this website is for your general information and use only. Neither Moose & Mouse Ltd nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
- We do not guarantee the site will be secure or free from bugs or viruses. You should use your own virus protection software.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced on this website that are not the property of, or licensed to, the operator are acknowledged on the website.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We accept no responsibility for the content of the linked website(s) or loss of damage that may arise from your use of them.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- You may not create a link to this website from another website or document without Moose & Mouse Ltd’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales